1. The office is closed to walk in customers. We can accept orders and payments over the phone, through the mail, or dropped into our Old Town payment slot.
2. We will no longer knock on your door to collect payment at the time of delivery. If this is your typical method of payment, we will ask that you put the payment into an envelope and tape it to your door.
3. All cleanings will be cancelled until the Governor lifts the declaration of emergency. This is to ensure both your safety as well as the safety of our employees.
4. We will still be accepting service calls for emergency issues, however we will be asking basic screening questions (Do you have a cough? Do you have a fever? Have you been outside the state in the last 30 days?) Again, this is to ensure your safety and the safety of our repair technicians.
5. We will still be making our regular deliveries and will do our best to stick to our routine schedule. Please do not wait until you very low to give us a call as it may be several days before we can get to you.
6. We will not be installing new propane tanks at either location until further notice. 7. You can always reach us at info@marquisheating.com. We monitor email Monday - Friday 8-430. You can request deliveries and authorize payments if we have a card on file.
8. You can call either 207-827-5115 for Old Town or 207-794-2200 for Lincoln. If we are on the phone or it is after hours, you can always leave a message in the general voicemail box.
We understand that these changes are a shift in the way that we have done business as a local family-run company. These are unprecedented times for all of us, however, we are in this together. At Marquis Heating we are striving to ensure continued delivery and emergency service to our loyal and valued customers. We will never know if we have been too cautious or if we are over-preparing. It will be clear if we didn't prepare enough.